Refund Policy

1. No refunds

All payments are final. We do not offer refunds, so check the plan and the billing cycle carefully before you continue.

This includes the time left on a plan that is replaced by an upgrade, and a billing period you have already paid for when you cancel. Cancelling stops future payments; it does not return the money already paid.

2. Credits are not money

Credits cannot be cashed out and are never paid back in money.

3. Upgrading a plan

Plans can only go up. When you upgrade, the new plan starts as soon as the payment succeeds and the old subscription is cancelled so it never charges again. The old plan stops giving credits from then on; credits already in your account stay.

Instead of a refund, an upgrade gives you bonus credits for the time left on the old plan. The exact bonus is shown on the checkout page before you pay.

4. When credits are returned

If our own system fails an action, the credits for that action are returned to your account. A website that is down when we check it is not a failure on our side, and that check is still charged.

5. Payment problems

If you are charged by mistake or see a payment you do not recognise, write to us first and we will look into it. Disputing a payment with your bank without contacting us may lead to a suspended account (see the Terms of Service).

If the law where you live gives you a right to a refund that cannot be waived, that right is not affected by this policy.